Delivery, Return and Refund Policy
The dispatch and delivery time for each courier and service can be found in the table below. Please note that orders will not be posted on Friday, Saturday and Sunday or also on national bank holidays.
When your order is posted, we will provide you with a link to track your delivery online, this can be found in your confirmation email or under your account order history.
Delivery fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and delivery fees will apply to each of them. Your package will be posted at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Please note that due to COVID-19, international deliveries are currently disabled until further notice.
Our policy lasts 14 calendar days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, treats and forage. We also do not accept returns on items that are medical or cleaning products.
Additional non-returnable items:
- * Gift cards
- * Downloadable products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Situations where only partial refunds are granted:
- * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- * Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid with PayPal this is normally instant or within 4 hours. If you paid by credit/debit card, this may take 7 days to process through our processor Stripe.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Please inspect all item you receive upon delivery before assembly and / or use. If you receive a defective item and would like to exchange it for the same item, send us an email at [email protected] All defective items must be reported within 14 calendar days.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: World of Cuteness, UNIT 12, 39 Marsh Green Road West, EX2 8PN.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Note: If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.