Delivery, Returns & Refund Policy
Packages are generally dispatched within 48 hours after receipt of payment and are shipped via Hermes with tracking and drop-off without signature. Whichever shipment choice you make, we will provide you with a link to track your package online, this can be found under your account order history.
Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
Boxes are amply sized and your items are well-protected.
Due to COVID-19, International shipping is currently disabled, it will be UK only until further notice.
Orders that are made are usually dispatched within 48 hours from date of purchase. However, please note that parcels will not be dispatched usually from Friday to Sunday, though we try our best to quickly pack and dispatch your item(s) as soon as possible.
Our policy lasts 14 calendar days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, treats and forage. We also do not accept returns on items that are medical or cleaning products.
Additional non-returnable items:
- * Gift cards
- * Downloadable products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- * Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- * Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. If you paid with PayPal this is normally instant or within 4 hours. If you paid by credit/debit card, this may take 7 days to process through our processor Stripe.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected]
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: World of Cuteness, UNIT 12, 39 Marsh Green Road West, EX2 8PN.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Note: If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.